Last updated: 27 October 2026

This Refund and Cancellation Policy applies to plans and wallet recharges bought from Dream Blend Solutions Private Limited ("AjonTec B2B") on https://ajontecb2b.com, in line with the Consumer Protection (E-Commerce) Rules, 2020.

1. Cancelling your plan
You can cancel renewal at any time from your account or by writing to info@ajontecb2b.com. Your workspace keeps working until the end of the period already paid for. Plans do not renew automatically unless you pay again.

2. Refund on a new plan (7 days)
If you are not satisfied, ask for a refund within 7 days of your first payment for a plan. We refund the plan amount paid, less the value of message credit, AI usage and any discount or referral benefit already used. This applies once per business.

3. When a refund is not given
- After 7 days from the start of a paid period.
- For renewals and upgrades of an existing plan, except as stated in point 4.
- For custom plans, set-up, data import or training services once the work has started, unless agreed in writing.
- For accounts paused or ended for breach of the Terms or the Acceptable Use Policy.

4. Payment errors and service failures
- If you were charged twice or by mistake, the extra amount is refunded in full.
- If the paid plan could not be activated because of a fault on our side and we cannot fix it within 3 working days, the full amount is refunded.

5. Wallet recharges
Wallet balance is prepaid credit for messages, AI features and renewals and is not refundable, except amounts charged twice or by mistake, or unused balance when we end the Service ourselves for reasons other than a breach.

6. How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 working days. Your bank may take a few more days to show it. A GST credit note is issued for every refund.

7. How to ask
Email info@ajontecb2b.com or call +91 7280008555 with your registered email, workspace address and invoice number. We reply within 2 working days. If you are not satisfied, contact our Grievance Officer, Raja Babu, at info@ajontecb2b.com; complaints are acknowledged within 48 hours and resolved within one month.