Last updated: 27 October 2026

This Privacy Policy explains how Dream Blend Solutions Private Limited ("AjonTec B2B", "we", "us") collects, uses, shares and protects personal data when you use our website https://ajontecb2b.com, our software, mobile app and related services (together, the "Service"). It is published under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Who we are and our role
- For the details of our own customers (businesses that sign up and pay for a plan, and visitors of our website), we are the Data Fiduciary.
- For the data a business enters into its own workspace about its distributors, retailers, staff and customers, that business is the Data Fiduciary and we act only as its Data Processor. We use that data only to run the Service for that business and on its instructions.

2. Personal data we collect
a) Account and billing: name, business name, mobile number, email, password (stored only as a one-way hash), billing name, GSTIN, state and address.
b) Payments: payment amount, invoice details and the reference number returned by our payment partners. We never see or store card numbers, CVV, UPI PIN or net-banking passwords.
c) Workspace data entered by our customers: products, rates, orders, invoices, payments, stock, network members, staff and their contact details.
d) Usage and device data: IP address, browser and device type, pages used, sign-in times and error logs, used to keep the Service secure and working.
e) Communications: messages, plan requests and support conversations you send us.

3. Why we use personal data (purposes)
- To create and run your account and workspace, and to provide the features of your plan.
- To process subscription and wallet payments and issue GST tax invoices.
- To send service messages: sign-in OTPs, order and payment alerts set up by the business, renewal reminders and important notices.
- To provide support, prevent fraud and misuse, and keep the Service secure.
- To meet legal, tax and accounting duties.
- With your consent only: marketing messages. You can withdraw this consent at any time.
We do not sell personal data and we do not use workspace data of our customers for advertising.

4. Legal basis
We process personal data on the basis of your consent given when you sign up or contact us, and for legitimate uses allowed under Section 7 of the DPDP Act, such as providing a service you asked for, meeting legal duties and responding to emergencies.

5. Sharing
We share personal data only with:
- Service providers who help us run the Service, under contracts that require them to protect the data: cloud hosting, payment gateways (such as Razorpay, PayU, CCAvenue, PayPal), SMS, WhatsApp and email providers, and AI providers when AI features are used.
- Authorities, when required by law, a court order or to protect rights and safety.
- A buyer or successor if our business is merged or sold, with this policy continuing to apply.

6. Where data is stored and how long
Data is stored on secure servers, with every business in its own separate database and nightly backups. We keep account data while your account is active and for up to 90 days after it ends so you can renew without losing anything; after that it is deleted or made anonymous, except billing records, which are kept for at least 8 years as required by GST and income-tax law.

7. Security
We use encrypted connections (HTTPS), hashed passwords, two-step verification, role-based access, separate databases per business, activity logs and regular backups. In case of a personal data breach, we will inform affected customers and the Data Protection Board of India as required by law.

8. Your rights
Under the DPDP Act you may: get a summary of your personal data and how it is processed; ask for it to be corrected, completed, updated or erased; withdraw consent; nominate a person to act for you; and file a grievance. Businesses can export their workspace data while the account is active. Write to our Grievance Officer to use these rights; we will reply within 30 days.

9. Children
The Service is meant for businesses and is not directed at children under 18. We do not knowingly collect their personal data.

10. Cookies
We use only the cookies and local storage needed to sign you in, remember your settings and keep the Service secure. See our Cookie Policy.

11. Changes
We may update this policy. The date at the top shows the latest change, and important changes are emailed to account holders.

12. Grievance Officer
Name: Raja Babu
Company: Dream Blend Solutions Private Limited
Address: Dharampur Chowk, 2nd Floor, Tajpur Road, Samastipur, Bihar- 848101
Email: info@ajontecb2b.com
Phone: +91 7280008555
Working hours: Monday to Saturday, 10 am to 6 pm IST.
If you are not satisfied with our reply, you may approach the Data Protection Board of India.